We are committed to resolving complaints effectively, as quickly as possible. In the unlikely event that you wish to make a complaint, please either call us on 01243 111 103 or put this in writing to carfinance123@outlook.com. Alternatively, you can post it to the following address: Car Finance 123, Unit 24 Aston road, Waterlooville, Hampshire, PO7 7AE.
We will initially acknowledge your complaint. Please note that we have 8 weeks to respond to you with a final decision, although we will keep in contact with you during that time to update you with the progress of our investigation into your complaint.
If you are not satisfied with our response, or if for any reason the complaint is not resolved after eight weeks, you may refer the complaint to:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0300 123 9123.
Our final response will:
For further information, do not hesitate to contact us, and we will send you a full copy of our compliance process.